All the Bus and Launch tickets are eligible to be cancelled 24 hours before journey time. After 24 hours before journey time ticket cannot be cancelled.
If ticket is cancelled (24 Hours before journey) cancellation charge might take place according to bus company policy.
For cancellation of Shyamoli Paribahan ticket 10% of seat price will be charged always.
[Important Notes]
Your seat(s) may be changed by Bus Operators as per their own discretion and as situation demands.
Any kind of ticket cancellation might not be allowed which journey is at the night before Public Holidays or in public holidays as per bus company decision.
Eid Tickets(01/04/2024 To 20/04/2024) are not cancellable and cannot be rescheduled. Bus Authority has the right to cancel any bus schedule at any time.
In case of Bus cancellation customer need to inform callcenter 16460 or in support email within 24 hours of Journey time.
For Unsuccessful Bank Transection , Refund Process can take up to 20 days to refund back to customer account.
For Cancellation of ticket / Bus cancellation service charge will not be refundable.
Cancellation complain will not be applicable during the Hour 12:00 AM - 7:00 AM (As customer Support Center Is offline During the Time But Customer can always cancel ticket from website as per policy)
International Route tickets CANNOT be cancelled or rescheduled.
Discounted tickets cannot be cancelled, however if journey is cancelled customer will receive refund as per policy. .
Cancellation policy may vary depending on bus operation & cancellation time.
